Please contact Chita by using online chatting to leave a message for your order status update, we will surely get back to you within 24 hours.

Please reach to us via email support@chitaliving.com for product related issue and contact Chita Customer Service at (877) 389-0142.

Please kindly leave a message to us in the online chatting, we will surely get back to you within 24 hours.

Please kindly leave a message to us in the online chatting, we will surely get back to you within 24 hours. If your question was not answered, please contact our customer care department.

If you have checked for parts in the designated zippered compartment noted in the assembly instructions, please email our consumer care department noted on the assembly instructions.

The postage will be determined according to the weight of the box. Currently we will cover the postage except for some other condition like your order is in Puerto Rico, Alaska and other areas where delivery is difficult.

Normally, we suggest you contact us via online chatting in our website to check the inventory information cause the system is debugging, but all the products that have been released online are basically in stock. If you really want to buy, you can place an order directly, we will answer your question immediately.

The inventory turnover is about 2-3 weeks. However, the specific arrival time depends on many variables, you can contact us via online chatting in our website to check on the inventory.

No, many of our products come in a variety of colors. However, only the colors represented online are available.

For furniture, there is an ID code on the bottom of the item. For mattresses, there is no serial number.