General Cleaning: 

1. Regular Dusting: Use a soft, dry cloth to remove dust buildup. Alternatively, dampen a clean cloth with water, wipe the surface gently, and allow it to air dry completely.

Stain Removal:

For tougher stains, follow these steps:

1. Prepare the Cleaning Solution: Dilute a neutral detergent in lukewarm water.
2. Test in an inconspicuous area: Apply the solution to a hidden spot on the furniture to ensure it doesn't cause discoloration.
3. Clean the Stain: Dip a clean, white cloth in the solution, wring it out thoroughly to avoid soaking the furniture. Gently dab the stain, working from the outside inwards to prevent spreading.
4. Rinse and Dry: Use a separate clean, damp cloth to remove any cleaning solution residue. Finally, pat the area dry with a soft, dry cloth.

Specific Stain Removal:

1. Coffee, Tea, Ketchup: Use a white cloth dampened with lukewarm water or the cleaning solution to rub the stain. Rinse with a clean, damp cloth using lukewarm water.
2. Ballpoint Pen: Rub the stain with a white cloth dampened with the cleaning solution. Wipe clean with lukewarm water. Note: Slight marks may remain.
3. Vinegar, Soy Sauce, Sauce: Dip a white cloth in lukewarm water or the cleaning solution and rub the stain.
4. Whiskey: Similar to sauce stains, use a white cloth dampened with lukewarm water or the cleaning solution. Note: A faint discoloration might persist.
5. Chewing Gum: Scrape off any excess gum. Then, use a white cloth dampened with the cleaning solution to rub the residue. Finally, wipe the area with a cloth dampened in hot (not boiling) water.
6. Cosmetics: Use a white cloth dampened with lukewarm water or the cleaning solution to gently rub the stain.

Remember: Always test cleaning solutions in an inconspicuous area first. Avoid harsh chemicals, abrasive cleaners, or excessive scrubbing, as these can damage the faux leather.

Due to the different yarn types, dyeing process and production technology of fabrics, different fabrics have different cleaning instructions. We can divide into 3 types, spot clean, machine washable and dry clean.
The fabric used for Slipcover program is better to have washable or dry clean properties.

1. Spot Clean
The Cleaning code stand for the cleaning instructions for furniture covers. It's a guideline to teach people how to deal with "Spot stains" with right cleaner.

●W
Spot clean only with water based shampoo or foam upholstery cleaner. Pretest a small, inconspicuous area before proceeding. Do not over wet. Do not use solvents to spot clean. Pile fabrics may require brushing with a non-metallic, soft bristle brush to restore appearance or reset nap. Cushion covers should not be removed and laundered.

●S
Spot clean only with a water-free dry cleaning solvent. Pretest a small, inconspicuous area before proceeding. Do not saturate. Do not use water. Pile fabrics may require brushing with a non-metallic, soft bristle brush to restore appearance. Cushion covers should not be removed and dry-cleaned.

●W/S
Spot clean with upholstery shampoo or dry cleaning solvent designed for furniture. Pretest a small, inconspicuous area before proceeding. Do not saturate. Pile fabrics may require brushing with a non-metallic, soft bristle brush to restore appearance. Hot water extraction or steam cleaning is not a recommended cleaning method. Cushion casings should not be removed and laundered or dry-cleaned.

●X
Clean only by vacuuming or light brushing with a non-metallic, soft bristle brush. Do not use any water or solvent based cleaner.

2. Washable
Most fabrics can actually be washed, the question is what happens afterwards, the main concern is shrinkage or wrinkling. Technically, a fabric can be designated as washable if it is does not shrink more than 3% when subject to the designated laundry programme.

●Wash the entire slipcover, washing only select parts may result in color variations on the piece of furniture (you may want to consider washing all pieces in thr collection at the same time, i.e, wash the sofa, the chair and the ottoman covers at the same time - again, to minimize color variations which may occur with washing).

●Zip all zippers (closed) on pillow and cushion covers to prevent damage when washing.

●Use the gentle cycle on your washing machine. Use cold water (105 degrees) and a mild detergent. Do not use a detergent with bleach or a bleach additive.

●Remove the slipcover from the washer immediately at the end of the cycle. While aire-drying is preferred, you can use the dryer - on the NO HEAT setting.

3.  Dry Clean

Furniture lasts longer and performs better when preventive maintenance is practiced.

Upholstery in daily use is exposed to various strains such as body oils, perspiration, general wear and color transfer from clothing. Please use the following care tips as a guide to protecting your furniture:

1. Leather and fabrics, like any other natural material, can fade when exposed to direct sunlight over a long period of time. To minimize fading, avoid placing your furniture in direct sunlight.

2. Keep your leather fresh and moisturized using leather conditioners and/or wipes, every few months.

3. Avoid cleaners which use harmful chemical products. Many of these are harsh and are not safe for use on upholstery.

4. Evade stubborn stains and protect your upholstery by avoiding household chemicals such as detergents, window cleaners, bleaches, nail polish, nail polish remover, glue, shoe polish, paint and other corrosive materials.

5. Leather is a natural product and any stress will result in tears. Additionally, when stretched, the upholstery might not completely return to its original shape. Therefore, when leather is used more intensively, it may become looser over time.

6. To keep your cushions looking fluff and new avoid sitting in one area and use the seating areas evenly.

7. Leather and fabrics are not resistant to animals. Allowing pets on your upholstered furniture is not recommended. Their claws may scratch the covers, which can lead to an expensive repair. Their saliva is acidic and may also harm the upholstered finish.

Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.

We collect sales tax where we are required to by law. Any applicable taxes will be calculated at checkout.

We value all of our customers and offer the same discounts to everyone.

Most of our items come as closed kits, and at present we're not able to make the kit components available for individual sale. However always reach out should you need something and we will check to see if we have what you need.

We're happy to send up to 2 fabric swatches to help you with your decision! You can select our swatches here.

Our awesome customer service staff will be glad to help you with any other questions! Just drop us a line via the chat widget on the site, send us an email at support@chitaliving.com.

An order confirmation email is sent to you when you place your order.

If you have not received it within a few hours of placing your order please contact us to let us know. Another email will be sent when your order has shipped to notify you with tracking information.

We offer versatile payment options for your convenience. We accept major credit cards – Visa, Mastercard, AMEX, Discover, JCB, After Pay, PayPal, etc.. 

The postage will be determined according to the weight of the box. Currently we will cover the postage except for some other condition like your order is in Puerto Rico, Alaska and other areas where delivery is difficult.

We understand circumstances may arise where you need to cancel your order.

We have established the following guidelines regarding shipping cancellations:

 Prior to Shipment (Shipping Label Not Created): You can cancel your order before a shipping label has been created, and our team will assist you in promptly canceling the order and arranging any necessary refunds.

Please note: a shipping label is created approximately 24 hours before an order is marked as fulfilled.

 After Shipment (Shipping Label Created): Once a shipping label has been created, it is considered processed and in transit. In this case, if you wish to cancel the order, we will process it as a return rather than a cancellation. You must follow our standard return process.

If you’re interested in adding another item after your initial order has been placed, you can just place a new order with the items you’re looking for!

Yes! We recommend that you still order now to ensure we can ship the item when you are ready. We are happy to hold onto your item until the timing is convenient for you.

Please be sure to include the shipping details in your order notes and contact us at support@chitaliving.com as soon as you place your order to ensure we put a hold on your shipment.

Your satisfaction is paramount to us. If your product arrives damaged, please reach out to us promptly at support@chitaliving.com.

Our customer service team will swiftly address the issue and arrange for a replacement to be sent out, ensuring your experience with CHITA is nothing short of exceptional. We're here to assist you.

Yes, absolutely safe. Your credit card information is transferred using the same 256-bit encryption and physical security that banks use.

Normally, we suggest you contact us via online chatting in our website to check the inventory information cause the system is debugging, but all the products that have been released online are basically in stock. If you really want to buy, you can place an order directly, we will answer your question immediately.

The inventory turnover is about 2-3 weeks. However, the specific arrival time depends on many variables, you can contact us via online chatting in our website to check on the inventory.

No, many of our products come in a variety of colors. However, only the colors represented online are available.

At present, we only ship to physical addresses within the contiguous United States. If you need to ship elsewhere, please contact our customer service team for assistance.

Most orders take 24-48 hours to process and ship out of our fulfillment centers unless a specific estimated shipping date is displayed. All delivery dates are estimates and actual delivery times may vary or be subject to change.

We ship your items as they are available.

If all of the items on your order are in-stock and ready to ship, then you will receive them at the same time.

If an item is backordered or delayed, it will ship separately, at no extra charge. 

If an item includes multiple boxes, they will be shipped separately and we cannot guarantee that they will arrive at the same time.

Yes, an email with a tracking link will be sent once we’ve packed and shipped your order. You can click the tracking code directly or click to the website and enter your tracking code to find your order status.

As long as your order hasn’t shipped, we can make any changes to the order that you need! If your order has already shipped, please contact support@chitaliving.com for potential support.

If anything shows up damaged or in less-than-perfect shape, please let us know! Take some pictures of the problem areas and send them along to us at support@chitaliving.com. We’ll be glad to help you from there with any replacements or repairs you may need!

Please contact our team right away at support@chitaliving.com.

Thank you for shopping with CHITA. If you are not entirely satisfied with your purchase, we are here to help.

Returns: At CHITA, we take great pride in the quality of our merchandise. Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value minus any applicable fees.

To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging (conditions may apply). If the original packaging is unavailable, you are responsible for arranging equivalent packaging. Please note that you are liable for any damages incurred during transit due to improper packaging. Depending on the reason for the return, you may also be responsible for return shipping and processing costs.

To initiate your return request, please contact our Support team right away at Support@chitaliving.com or call (877) 389-4648 between the hours of 8:30 a.m.—6:00 p.m. (M-F) or 10:00 a.m.–2:00 p.m. (Saturday).Our office is closed on Sunday.

Once you contact us and your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. Once we receive your package, we will notify you and begin the inspection and refund process.

To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging (conditions may apply). Depending on the reason for the return, you may be responsible for return shipping and processing costs*.