For everyday cleaning, we recommend regular vacuuming or light brushing to remove dust.

  To clean stains: Dampen the corner of a clean white cloth with water and gently dab the stained area, turning the cloth so you’re always using a clean portion. Use a water-based, non-abrasive cleaner, mild detergent, foam, or pure, water-free solvents. Let dry naturally and vacuum when dry.

  For difficult stains: Clean the soiled area with a 70% solution of isopropyl alcohol (rubbing alcohol) and water. Be sure to rinse the cleaned area with fresh water after applying the alcohol solution.

Currently we don't have any showrooms. This allows us to offer the great pricing you see since we do not have any showrooms or sales people.

We collect sales tax where we are required to by law. Any applicable taxes will be calculated at checkout.

We value all of our customers and offer the same discounts to everyone.

Visit our Sales page  to see our current discounts. If you have any questions, please contact our customer service team.

Most of our items come as closed kits, and at present we're not able to make the kit components available for individual sale. However always reach out should you need something and we will check to see if we have what you need.

Our products are suitable for commercial use. Please reach out to us at communications@chitaliving.com if you have specific commercial suitability questions.

We're happy to send up to 2 fabric swatches to help you with your decision! You can select our swatches here.

Gift Cards can be purchased online. Gift cards are redeemable for merchandise only and cannot be redeemed for cash. Gift Cards are for use only in the chitaliving.com.

Our awesome customer service staff will be glad to help you with any other questions! Just drop us a line via the chat widget on the site, send us an email at support@chitaliving.com.

An order confirmation email is sent to you when you place your order.

If you have not received it within a few hours of placing your order please contact us to let us know. Another email will be sent when your order has shipped to notify you with tracking information.

We offer versatile payment options for your convenience. We accept major credit cards – Visa, Mastercard, AMEX, Discover – and seamless digital methods like Apple Pay, Google Pay, Union Pay and Paypal. Explore hassle-free checkout with ShopPay. 

The postage will be determined according to the weight of the box. Currently we will cover the postage except for some other condition like your order is in Puerto Rico, Alaska and other areas where delivery is difficult.

We understand circumstances may arise where you need to cancel your order.

We have established the following guidelines regarding shipping cancellations:

 Prior to Shipment (Shipping Label Not Created): You can cancel your order before a shipping label has been created, and our team will assist you in promptly canceling the order and arranging any necessary refunds.

Please note: a shipping label is created approximately 24 hours before an order is marked as fulfilled.

 After Shipment (Shipping Label Created): Once a shipping label has been created, it is considered processed and in transit. In this case, if you wish to cancel the order, we will process it as a return rather than a cancellation. You must follow our standard return process.

If you’re interested in adding another item after your initial order has been placed, you can just place a new order with the items you’re looking for!

Yes! We recommend that you still order now to ensure we can ship the item when you are ready. We are happy to hold onto your item until the timing is convenient for you.

Please be sure to include the shipping details in your order notes and contact us at support@chitaliving.com as soon as you place your order to ensure we put a hold on your shipment.

Your satisfaction is paramount to us. If your product arrives damaged, please reach out to us promptly at support@chitaliving.com.

Our customer service team will swiftly address the issue and arrange for a replacement to be sent out, ensuring your experience with CHITA is nothing short of exceptional. We're here to assist you.

Yes, absolutely safe. Your credit card information is transferred using the same 256-bit encryption and physical security that banks use.

Normally, we suggest you contact us via online chatting in our website to check the inventory information cause the system is debugging, but all the products that have been released online are basically in stock. If you really want to buy, you can place an order directly, we will answer your question immediately.

The inventory turnover is about 2-3 weeks. However, the specific arrival time depends on many variables, you can contact us via online chatting in our website to check on the inventory.

No, many of our products come in a variety of colors. However, only the colors represented online are available.

At present, we only ship to physical addresses within the contiguous United States. If you need to ship elsewhere, please contact our customer service team for assistance.

Most orders take 24-48 hours to process and ship out of our fulfillment centers unless a specific estimated shipping date is displayed. All delivery dates are estimates and actual delivery times may vary or be subject to change.

We ship your items as they are available.

If all of the items on your order are in-stock and ready to ship, then you will receive them at the same time.

If an item is backordered or delayed, it will ship separately, at no extra charge. 

If an item includes multiple boxes, they will be shipped separately and we cannot guarantee that they will arrive at the same time.

Yes, an email with a tracking link will be sent once we’ve packed and shipped your order. You can click the tracking code directly or click to the website and enter your tracking code to find your order status.

As long as your order hasn’t shipped, we can make any changes to the order that you need! If your order has already shipped, please contact support@chitaliving.com for potential support.

If anything shows up damaged or in less-than-perfect shape, please let us know! Take some pictures of the problem areas and send them along to us at support@chitaliving.com. We’ll be glad to help you from there with any replacements or repairs you may need!

Please contact our team right away at support@chitaliving.com.

Thank you for shopping with CHITA. If you are not entirely satisfied with your purchase, we are here to help.

Returns: At CHITA, we take great pride in the quality of our merchandise. Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value.

 To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging (conditions may apply). Depending on the reason for the return, you may be responsible for return shipping and processing costs*.

 Please contact our Customer Care Center right away at Support@chitaliving.com or call at (877) 389-0142, 8:30 a.m.–6:00 p.m. M-F, 10:00 a.m.–2:00 p.m.; Saturday

 Once you contact us and your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. The whole return period will be 5-7 business days. However, refunds for some banks may only be reflected in your next monthly statement.

To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging (conditions may apply). Depending on the reason for the return, you may be responsible for return shipping and processing costs*.