Frequently Asked Questions

Dear customers,
This is the only official website that is owned by Chitaliving. We want to thank everyone for loving our products.
Customer experience has always been a matter of great importance to us. We also promise that we will only provide good furniture with high quality and moderate prices to everyone who likes us.
Here are some questions and answers that may help:

  

Q: How do I calculate the delivery fee to my area?

The postage will be determined according to the weight of the box. Currently we will cover the postage except for some other condition like your order is in Puerto Rico, Alaska and other areas where delivery is difficult.

  

Q: What if I have an issue during or after my delivery?

Please contact Chita by using online chatting to leave a message for your order status update, we will surely get back to you within 24 hours.

 

Q: If I see a product which has no stock and I do want to buy it immediately, can I place an order directly?

Normally, we suggest you contact us via online chatting in our website to check the inventory information cause the system is debugging, but all the products that have been released online are basically in stock. If you really want to buy, you can place an order directly, we will answer your question immediately.

  

Q: Is there anywhere else I can purchase if items are out of stock? How long are items typically out of stock?

The inventory turnover is about 2-3 weeks. However, the specific arrival time depends on many variables, you can contact us via online chatting in our website to check on the inventory.

 

Q: Do any of the Chita products come in different upholstery cover colors, wood leg colors or sizes?

No, many of our products come in a variety of colors. However, only the colors represented online are available.

 

Q: I purchased an item and discovered a missing part. What is the quickest way to obtain a part?

If you have checked for parts in the designated zippered compartment noted in the assembly instructions, please email our consumer care department noted on the assembly instructions.

 

Q: How long does it take to assemble my product?

It takes 5 to 30 minutes depending on the product. These are estimates based on actual assembly tests.

 

Q: How do I touch up my furniture?

Please kindly leave a message to us in the online chatting, we will surely get back to you within 24 hours.

 

Q: I need assembly instructions for my furniture. Where can I get them?

Please kindly leave a message to us in the online chatting, we will surely get back to you within 24 hours.

 

Q: Where can I find product dimensions?

Please kindly leave a message to us in the online chatting, we will surely get back to you within 24 hours.

 

Q: Can I file a warranty claim online?

Please reach to us via email support@chitaliving.com for product related issue and contact Chita Customer Service at (877) 389-0142.

 

Q: How can I find my serial number?  

For furniture, there is an ID code on the bottom of the item. For mattresses, there is no serial number.

 

Q: Who can answer my warranty question?

Please kindly leave a message to us in the online chatting, we will surely get back to you within 24 hours

 

Q: How can I contact Chita for service questions?

Please kindly leave a message to us in the online chatting, we will surely get back to you within 24 hours.  
If your question was not answered, please contact our customer care department.