We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at email@example.com. See the conditions below for detail:
- If you are not completely satisfied with your purchase, please contact customer service at firstname.lastname@example.org. All of our products come with a return period of 30 days from the date of original delivery. Within 30 days, if you need to return due to subjective reasons, such as wrong purchase/no longer need, we will assist you to solve the problem, but you need BEAR THE RETURN FREIGHT. Within 30 days, if you need to return due to product quality, we will accept return, but we NEED you to provide pictures or videos as the reason.
- Our products also have a WARRANTY , so if your item arrived damaged (even from the shipping company), please notify us right away, we NEED you to provide pictures or videos, so we can assist you in replacement parts, an exchange (depending on availability) or a return for a full refund.
- If you wish to return an item, please contact customer service by email@example.com to begin the return process. To be eligible for a return your item should be in unused condition and include all original packaging. If you finally need to return the item, please pack the item in our original packaging and take a picture to confirm with us, otherwise it would be rejected by the warehouse. Please contact our customer service if you want to return the item received.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.