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Last updated: June 2, 2024
Thank you for shopping with CHITA.
If you are not entirely satisfied with your purchase, we are here to help.
1. Returns:
At CHITA, we take great pride in the quality of our merchandise. Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value.
To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging (conditions may apply). If original packaging is unavailable, the customer is responsible for arranging equivalent packaging. Depending on the reason for the return, you may be responsible for return shipping and processing costs*.
To initiate your return request, please contact our Support team right away at Support@chitaliving.com or call at (877) 389-4648, 8:30 a.m.–6:00 p.m.M-F; 10:00 a.m.–2:00 p.m.Saturday
Once you contact us and your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. The whole return period will be 5-7 business days. However, refunds for some banks may only be reflected in your next monthly statement.
2. Refunds:
Please note that there is a 10% restocking fee for all returned items except the sofa/sectional category which will be charged 20% as restocking fee. This fee is deducted from your refund.
We will notify you once your item has been received and inspected. If your return is approved, you will receive a refund on your original payment method. Please note it can take 1-3 business days for your bank or credit card company to process and post the refund. Refunds can be expected 1-4 business days after processing.
*Returns that require the customer's shipping fee deduction from refund are but are not limited to: bought by mistake, better price available, no reason given, Wrong size: too large/long, did not like fabric, did not like color...., ETC.
*Returns with shipping fees waived are but are not limited to: performance or quality not adequate, product arrived damaged, etc.
3. Return address
301 Grove Rd, Suites#200,West Deptford, Thorofare, NJ 08086
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Note: Our warehouses are not accessible to the public and direct parcel drop-offs are not permitted. If you need to return a product, kindly contact us beforehand. We will provide the nearest location and issue a return label for your convenience.
4. Order Change or Cancellation
If you decide to change or cancel your order, please contact us any time before your shipment is processed to avoid incurring additional charges.
You will receive a reminder in advance that your shipment is ready to be processed, and you will have 12-24 hours to request changes or cancellations without incurring charges. After that, your shipment will be processed, and any changes or cancellations from thereon will incur a 10% restocking fee for all returned items except the sofa/sectional category, which will be charged a 20% restocking fee. This fee is deducted from your refund.
We are unable to accommodate order changes, cancellations, or refunds for the following items:
- Any item marked as 'Clearance' or specified as on 'Final Sale'
- Any form of Display items
In the event you wish to cancel your existing order and place a new one, kindly note that a new "Estimated Delivery" date will be given at the time of the new purchase.
5. Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on clearance items or gift cards. Please contact us at support@chitaliving.com or call (877) 389-0142. 8:30 a.m.–6:00 p.m. M-F; 10:00 a.m.–2:00 p.m. Sat. if you have questions or concerns about your specific purchase.
6. Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.