Last updated: Sep.4, 2024
Thank you for shopping with CHITA.
Please read the following guide if you are not entirely satisfied with your purchase and would like to return, change, or cancel your order.
1. Returns:
At CHITA, we take great pride in the quality of our merchandise. Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value minus any applicable fees* (see Refunds below).
To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging (conditions may apply). If the original packaging is unavailable, you are responsible for arranging equivalent packaging. Please note that you are liable for any damages incurred during transit due to improper packaging. Depending on the reason for the return, you may also be responsible for return shipping and processing costs (see Refunds below).
To initiate your return request, please contact our Support team right away at Support@chitaliving.com or call (877) 389-4648 between the hours of 8:30 a.m.—6:00 p.m. (M-F) or 10:00 a.m.–2:00 p.m. (Saturday). Our office is closed on Sunday.
Once you contact us and your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. Once we receive your package, we will notify you and begin the inspection and refund process (see Refunds below).
2. Refunds:
Please note that a 10% restocking fee applies to all returned items, except for items in the sofa/sectional category, which incur a 20% restocking fee. This fee will be deducted from your refund.
We will notify you once your item has been received and inspected. If your return is approved, a refund will be issued to your original payment method. Please allow 1-3 business days for your bank or credit card company to process and post the refund. Refunds can typically be expected within 1-4 business days after processing. However, refunds for some banks may only be reflected in your next monthly statement.
*In addition to the restocking fee, some returns require a deduction of the shipping fee from the refund amount. These returns include, but are not limited to, the following reasons: purchased by mistake, found a better price, no reason given, incorrect size (too large/long), dissatisfaction with fabric, or dissatisfaction with color.
*Returns with waived shipping fees include, but are not limited to, the following reasons: inadequate performance or quality, or product arriving damaged.
3. Return address
Once your item is approved for return, you may choose to use the return shipping label we provide or use a carrier of your choice. If you choose to use your own carrier, please send your item to the following address:
35 E Park Dr, Westampton, NJ 08060
Note: Our warehouses are not open to the public, and direct parcel drop-offs are not permitted. If you need to return a product, please contact us in advance. We will provide you with the nearest return location and issue a return label for your convenience.
4. Order Change or Cancellation
We typically prepare and ship orders within 8-12 hours. If you wish to change or cancel your order, please contact our customer service team before your item(s) are dispatched. Once your shipment has been processed, you will receive a notification email with the tracking number. You may contact us to cancel or modify your order at any time before receiving this shipment notification.
After the shipment has been processed, any changes or cancellations will incur a restocking fee: 10% for all returned items, except for the sofa/sectional category, which will be subject to a 20% restocking fee. This fee will be deducted from your refund.
Please note that we cannot accommodate order changes, cancellations, or refunds for the following items:
- Any item marked as “Clearance” or specified as on “Final Sale”
- Any display items
If you wish to cancel your existing order and place a new one, please be aware that a new estimated delivery date will be provided at the time of the new purchase.
5. Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on clearance items or gift cards. Please contact us at support@chitaliving.com or call (877) 389-0142 between the hours of 8:30 a.m.–6:00 p.m. (M-F) or 10:00 a.m.–2:00 p.m. (Saturday) if you have questions or concerns about your specific purchase.
6. Exchanges:
If you want to exchange your purchase for the same product but in a different colorway or material, simply initiate a request to return the item you bought (see Returns above). Once we accept your return request, send the original purchase back to us and make a separate purchase for the new item. If you used a gift card, seasonal promotion code, or other form of discount for your original purchase, please contact us at support@chitaliving.com or call (877) 389-0142 between the hours of 8:30 a.m.–6:00 p.m. (M-F) or 10:00 a.m.–2:00 p.m. (Saturday).